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Effective Date: April 24, 2026
Last Updated: September 12, 2026

 

This Shipping & Pickup Policy applies to physical wigs, hair, and other products purchased from Rebirth of Amór. It does not change the payment, cancellation, rescheduling, late-arrival, or no-show rules that apply to salon appointments under the Rebirth of Amór Booking Policy and Terms & Conditions.

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1. PRODUCTION TIME

• All custom wigs and made-to-order wig products require full payment before production begins.

Please allow 5–7 business days for production after full payment and all required specifications, measurements, hair, and other materials have been received. This production period does not include shipping transit time.

• If a wig, hair, or customization is connected to a service package, all required product and material charges must be paid before preparation or production begins, as explained in the applicable service description.

• Orders selected for shipping will be shipped after production is complete. In-studio service appointments are not governed by these shipping timelines.

• If an unexpected delay prevents Rebirth of Amór from shipping within the stated timeframe, the customer will be contacted with an updated estimated shipping date and any options required under applicable law.

    2.  U.S. SHIPPING & RATES

• Rebirth of Amór currently ships within the United States for a flat $15 shipping fee.

• Shipping transit time begins after the 5–7-business-day production period is complete. Any delivery estimate provided by a shipping carrier is separate from the production period and is not guaranteed by Rebirth of Amór

    3.  LOCAL PICKUP

Free local pickup is available at:

Rebirth of Amór Studio
7855 Roswell Road
Atlanta, GA 30350

• Customers must wait until they receive confirmation that their order is ready before arriving for pickup. Selecting local pickup removes the $15 shipping charge.

• Pickup is available only at an arranged time. Please do not arrive without confirmation that the order is ready and that someone is available to assist you.

   4.  ORDER TRACKING

• When tracking is available and the order has been marked as shipped, tracking information will be sent to the email address provided at checkout.

• Please allow up to 24 hours after receiving the tracking number for the carrier’s tracking system to update.

   5.  DELIVERY TIMES

• Carrier delivery times begin after production is complete and are estimates only.

• Rebirth of Amór is not responsible for carrier delays, weather delays, service interruptions, or other transit delays outside its reasonable control. This does not affect any rights the customer may have under applicable law.

    6.  SHIPPING ADDRESS ACCURACY

• Customers are responsible for providing a complete and accurate shipping address at checkout.

• If an address correction is needed, contact Rebirth of Amór immediately. Address changes cannot be guaranteed after an order has shipped.

• Customers are responsible for additional shipping or reshipping expenses caused by an incorrect or incomplete address they provided, except where otherwise required by law.

    7.  LOST, STOLEN, OR DAMAGED PACKAGES

• If tracking shows that a package was delivered but the customer cannot locate it, the customer should first check with household members, neighbors, the delivery location, and the shipping carrier. The customer should also notify Rebirth of Amór so reasonable assistance can be provided with locating the shipment or initiating a carrier claim.

• A delivery scan does not automatically guarantee a refund or replacement. Claims will be evaluated based on the carrier’s records, available shipping protection, and applicable law.

• If an order arrives damaged, contact Rebirth of Amór as soon as possible, preferably within 48 hours of delivery. Include clear photographs of the product, exterior packaging, interior packaging, shipping label, and visible damage so assistance with a carrier claim can be provided.

• Customers should retain all damaged products and packaging until the claim has been resolved.

     8.  INTERNATIONAL ORDERS

• International shipping is not currently available through online checkout.

• Customers interested in international shipping must contact Rebirth of Amór before placing an order to confirm availability and receive a separate shipping quote. International shipping charges, customs duties, taxes, and related fees are additional and are the customer’s responsibility unless otherwise stated in writing.

     9.  ORDER CHANGES & CANCELLATIONS

• Custom wigs and made-to-order products cannot be canceled, returned, exchanged, or modified once production has begun, except where required by law.

• Please review all selections, measurements, specifications, colors, lengths, shipping information, and contact details carefully before completing checkout.

• If a fully paid custom wig is connected to a canceled package appointment, the wig remains the client’s property. Pickup may be arranged with Rebirth of Amór, or the wig may be shipped at the client’s expense.

• Package cancellations, same-day cancellations, and no-call, no-show appointments remain governed by the Rebirth of Amór Booking Policy and Terms & Conditions.

   10.  CONTACT

Email: hello@rebirthofamor.com
Text: 404-585-0790